Technical Support Specialist (SaaS)

Technical Support Specialist - $80,000 - $98,000 + Shares 

  • Work for an expanding specialist IT firm with enterprise accounts 
  • Become the technical specialist of bespoke solutions used by big banks & well known businesses
  • Learn & Grow your skills in IT & specialist tech

 

The Position 

Work for an expanding specialist IT software firm as the technical support expert for their bespoke applications. 

Provide expert help & support to Enterprise size clients with a strong focus on customer service in order to gain the best outcomes & maintain a happy client base 

Ensure all issues are logged, monitored, tracked & executed in accordance with ITIL practices

 

 

Skills Required 

  • At least 2+ years experience in a similar Application Support (SaaS) function 
  • Clear communication skills both written & verbal 
  • Detailed & well organised 
  • Previous experience with Microsoft Dynamics CRM
  • Knowledge of ticketing systems (bonus if you have experience with Jira) 

 

Any of the below are a bonus

  • Knowledge of Cloud technologies (Azure/AWS) 
  • Strong knowledge in ITIL practices 

 

For further information or to apply either click the button below or contact Lee Margerum on leem@therecruitmentcompany.com or call 02 8346 6726 

We are unable to consider applicants currently living over seas or applicants who would require sponsorship for this role. 

 

 

 

Lee  Margerum does  Systems & Cloud Permanent

Lee does...

Systems & Cloud Permanent

leem@therecruitmentcompany.com
02 8346 6726