Cloud Support Engineer

  • Leading IT Services Company
  • West Dublin based (remote options for now)
  • €45k - €50k base + benefits

In this role you will join the Cloud Services Division of one of Ireland's leading IT Services companies. This is a 2nd and 3rd level position providing in depth support on customers cloud infrastructure and applications in both Azure and AWS. It will give you a phenomenal opportunity to learn, progress your career, and work with a like-minded and close knit team supporting some of Ireland's biggest companies.

Role and responsibilities:

  • Providing proactive and reactive support on a wide range of cloud services, including Infrastructure, SaaS & PaaS.
  • Accepting escalations from Level 1 and 2 engineers on user-based cloud issues.
  • Working with the Project Management team to deliver new services and applications in the cloud.
  • Identifying and implementing best practices in new and existing cloud deployments.
  • Manage and prioritise ticket queue to ensure assigned SLA’s are met.
  • Manage P1 and high urgency tickets as required.
  • Follow all Arkphire policy and procedures and work within ITIL standards and guidelines 

Education and experience: 

  • AZ-104, or equivalent, certified essential.
  • AZ-303/304 ideal, but not essential.
  • AWS Certification ideal, but not essential.
  • Minimum 2 years administering / deploying cloud-based solutions.
  • Strong Office 365 skills (Exchange, Teams, Sharepoint & OneDrive).
  • Experience with MDM solutions. (InTune, Endpoint Manager).
  • Experience with private / hybrid cloud deployments. (VMWare / HyperV).
  • Strong networking skills.

Please click APPLY to be immediately considered! 

Chris  Pelow does  Technology Dublin

Chris does...

Technology Dublin

[email protected]
+353 87 624 3035