• Leading IT Services Company
• West Dublin based (remote options for now)
• €45k - €50k base + benefits

In this role you will join the Cloud Services Division of one of Ireland's leading IT Services companies. This is a 2^nd and 3^rd level position providing in depth support on customers cloud infrastructure and applications in both Azure and AWS. It will give you a phenomenal opportunity to learn, progress your career, and work with a like-minded and close knit team supporting some of Ireland's biggest companies.

Role and responsibilities:

• Providing proactive and reactive support on a wide range of cloud services, including Infrastructure, SaaS & PaaS.
• Accepting escalations from Level 1 and 2 engineers on user-based cloud issues.
• Working with the Project Management team to deliver new services and applications in the cloud.
• Identifying and implementing best practices in new and existing cloud deployments.
• Manage and prioritise ticket queue to ensure assigned SLA’s are met.
• Manage P1 and high urgency tickets as required.
• Follow all Arkphire policy and procedures and work within ITIL standards and guidelines 

Education and experience: 

• AZ-104, or equivalent, certified essential.
• AZ-303/304 ideal, but not essential.
• AWS Certification ideal, but not essential.
• Minimum 2 years administering / deploying cloud-based solutions.
• Strong Office 365 skills (Exchange, Teams, Sharepoint & OneDrive).
• Experience with MDM solutions. (InTune, Endpoint Manager).
• Experience with private / hybrid cloud deployments. (VMWare / HyperV).
• Strong networking skills.

Please click APPLY to be immediately considered! 

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