Change Communications Specialist

The Communications Specialist will define, develop, maintain and evaluate the communications frameworks which support the clients strategic direction as well as provide high level advice and communications support to Senior Management and the Executive Management Team (EMT).


  • Provide high level advice and support in a high demand environment through the analysis and assessment of trends and emerging issues/risks within the business and for the Minister's office and the Director-General.
  • Provide high level expert specialist advice on communication strategies across the full range of business lines.
  • Develop, prepare, deliver and evaluate communication interventions and adjust the communications framework as needed.
  • Identify key internal and external stakeholders and stakeholder groups, define their goals, expectations, levels of commitment and their ability to influence the change process then define and develop the appropriate initiatives to support communications needs and impacts of the change.
  • Develop and maintain open, effective and productive relationships and communication with senior staff, Minister's Office, NSW Department of Health, Chief Executives and key stakeholders, often within difficult and pressured circumstances.
  • Assist the EMT to maintain effective consultation with customers, subject matter experts and the community to ensure a sound understanding of the program objectives and user communication requirements.
  • Educate, train and coach staff who prepare communications and correspondence in ministerial and briefing processes and the Health Department's requirements that will further support business line outcomes.
  • Undertake special projects and tasks at the direction of the Senior Management, Chief Executive and EMT including any matters referred to the department, by NSW Health or the Minister for Health. There may be a requirement to be on call to deal with urgent media or communications issues out of normal hours.


  • Managing the varying agendas of project stakeholders and assisting them to work together towards the achievement of common goals and achieve consensus.
  • Maintaining familiarity with the extensive range of current research, policy and initiatives impacting on information management and technology, so that advice on communication reflects current knowledge and best practice.
  • To successfully manage relationships with customers and on committees and to exercise sound judgement and discretion.


  • Relevant tertiary qualifications together with extensive experience in communications, public affairs, issues management and marketing in a large diverse service industry organisation.
  • Demonstrated high-level skills in the analysis of complex issues, formulating new approaches and developing comprehensive communication strategies and plans in a health environment.
  • Strong communication and interpersonal skills, including experience in liaising and negotiating with Ministerial staff, senior and other staff throughout the NSW Health system, central agencies and other administrations.
  • Highly proficient problem solving skills with the ability to critically assess situations and achieve results with a proven capacity to prioritise, multi-task in a highly demanding work environment with completing priorities and deadlines.