Client Insights Manager

This is an exciting opportunity to enhance both client and employee relationships with this leading payments company.  In this people focussed role as Client Insights Manager you will lead the Voice of the customer/client (VoCL) initiatives, you will be responsible for defining, planning, measuring, analysing  communicating, action planning and delivering insights to improve both customer and employee experience.

EXPERIENCE NEEDED:

  • Experience in a similar role
  • Demonstrated ability to engage and facilitate discussion/workshop/presentation
  • Demonstrated ability to make sense of abstract information
  • Ability to communicate complex ideas to others whilst also engaging & influencing into developing & owning actions
  • Proven experience in application of VOC/NPS principles, measures, analysis & outcomes
  • Strong working knowledge of initiating new VOC surveys for bespoke/ad hoc needs

If this sounds like you APPLY NOW

Frankie

[email protected]