Infrastructure, Cloud & DevOps Contract
- Sydney: +61 2 8346 6700
- Dublin: +353 1 697 2548
Great opportunity is available for a Senior Support Engineer to join a Unified Communications Support Team within a leading tech company that partners with the biggest companies in Australia.
Contract Length: Initially 5 Months begining mid to late September.
Location: Hybrid with 2 days in the Sydney Office, 3 days WFH
The Position Context
As a Senior Unified Communication Support Engineer, you'll be at the forefront of providing advanced technical support for unified communications systems.
Position Responsibilities
- Expert-level support for VoIP telephony, video conferencing, instant messaging, and collaboration tools.
- Diagnose and resolve complex technical issues, minimizing disruption to business activities.
- Proactively monitor UC infrastructure for performance, availability, and security.
- Collaborate on designing, implementing, and upgrading UC solutions.
- Develop and maintain documentation for knowledge sharing and training.
- Participate in change management processes and stay updated on emerging technologies.
Skills, Knowledge, and Experience
- Minimum 5 years experience as a Senior Support Engineer focused on Voice Technologies, ideally working in a Unified Communication environment.
- Cisco Collaboration Products expertise (Communications Manager (Call Manager), Webex, Unity Connection, IM&P, etc.).
- Cisco networking platform knowledge (routing, switching, firewalls).
- Deep understanding of voice technologies and enterprise voice configurations, policies, and routing over a
complex WAN infrastructure (SBC, SIP, Media Gateways, VoIP, ISDN, PBX, Codecs, QoS), video and mobility.
- Excellent communication and relationship-building abilities.
Please note the successful candidate will have to undergo a police check before starting the position.
And we are only accepting applications from NSW based candidates.
If interested please apply today using your updated resume in a Word document.
Infrastructure, Cloud & DevOps Contract
