- Dublin 2 Location with 3 days/week WFH
- €40k - €45k base + 13% bonus + health + pension + more!
- Award winning culture, great team and environment
Our client is a leading insurance firm in the heart of Dublin 2 that has been around for decades. They've got an unrivalled culture and environment, one that promotes learning & development as well as progression within the business.
They have a vacancy within their small infrastructure team for a Technical Support Engineer. In this position, you would be tasked with supporting users in the office as well as remotely. They are seeking someone with a couple of years broad IT experience doing L1 and L2 Support, you will also get to work with the seniors on L3 tasks too.
Your Experience:
- 3+ years’ experience in a Tech Support/Desktop Support type role
- Providing a solid understanding both technically and functionally of Microsoft Active Directory, DNS,
- DHCP, Exchange 2016/Online, Group Policy and Office 365.
- Able to promptly answer support related email, phone calls and other electronic communications.
- Able to work independently and efficiently to meet deadlines.
- Experience troubleshooting and diagnosing issues with Windows 8/10+, Microsoft 365 technologies such as Exchange, Office 2016+, Teams, OneDrive, SharePoint.
- Experience with Backup Technologies, Citrix / Terminal services, Enterprise Anti-virus.
- Microsoft WSUS, SCCM, GFI LanGuard or similar product experience.
- Knowledge of SharePoint an advantage.
- Creating and maintaining documentation.
- Connectivity troubleshooting for desktops, servers, and basic network issues.
- Highlight user training requirements identified during the process of supporting computer users.
- Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
- Analytical and decisive, with the ability to prioritise and communicate key objectives to achieve organisational goals.
- Experience in Financial Services/Insurance Industry would be advantageous.
- Strong written and verbal communication skills.
- Exceptional troubleshooting and problem analysis skills.
Your Responsibilities:
- Provide first-level and second-level support to computer systems users to the standards and levels required by the Business and IT management.
- Manage busy helpdesk with energy - prioritising tickets, managing competing priorities and following through to ensure problems are fully resolved.
- Log all required support call information and solutions to the IT Helpdesk system and resolve calls in a timely, efficient, courteous and professional manner while meeting or exceeding the performance metrics required of the IT support service.
- Take ownership of user problems and be pro-active when dealing with issues. Use root-cause analysis to drive longer term efficiencies.
- Log and manage calls to external support organisations as required.
- Events log monitoring, patch management system monitoring.
- Patching & upgrade of operating systems, software & applications.
- Security maintenance: Anti-virus & MDM roll-out, troubleshooting & maintenance.
- Undertake and participate in business and IT projects as required.
- Highlight user training requirements identified during the process of supporting computer users.
- Maintenance of company voicemail and telephony systems.
- Plan, test and partner in the roll-out of upgrades/new applications, hardware, operating systems and infrastructure equipment.
- Provide guidance and technical expertise for users related to system or software and provide ad-hoc user training and instruction on applications, software and hardware
- Support occasional maintenance and help with installs of network and server infrastructure equipment and implement necessary changes when required
- End to end IT support including setting up of meeting rooms with audio and visual requirements
- Work on multiple initiatives simultaneously
- Build and maintain excellent working relationships with business
Please click
APPLY to be immediately considered! At this stage the company is only considering
Stamp 4 or Ireland/EU passport for this role -
[email protected] / 016917002.
