This is an exciting opportunity for a dynamic and motivated Senior Customer Success Manager to join a leading technology company that specialises in delivering cutting-edge digital product content solutions to retailers, distributors, and manufacturers. This company is renowned for its innovation and is trusted by some of Australia’s largest brands.
You will play a key role in driving business growth while maintaining a strong track record of client retention. The role requires a high-energy individual who is comfortable working in a fast-paced environment and committed to ensuring the best outcomes for clients.
INCLUDED IN WHAT YOU'LL DO:
- Act as a strategic partner to clients, providing guidance and support to help them achieve their goals.
- Develop long-term program plans with clear KPIs and regular progress monitoring
- Identify and capitalise on opportunities to maximise the value clients derive from the company’s products
- Lead regular account meetings and manage a portfolio of client accounts to ensure healthy business relationships
- Collaborate with global teams to align local customer objectives with global goals
- Present system functionality and offer solutions to support client training needs
WHAT YOU HAVE:
- 5+ years of experience in Customer Success or Account Management, ideally within FMCG/CPG or SaaS.
- Proven experience in commercial negotiations, with the ability to build growth within client portfolios.
- Excellent communication, time management, and presentation skills
- A customer-centric mindset with a strong focus on retention and client satisfaction.
- Tech savvy with a passion for driving success through innovative solutions
WHAT'S ON OFFER:
- The opportunity to join a fast-growing tech company working with leading brands
- A positive and supportive team environment
- Clear opportunities for personal and professional development
- WFH on Fridays
- Convenient office location with public transport links and parking nearby
This is a fantastic opportunity for someone who is driven by results and thrives in a client-facing role. If you’re ready to take the next step in your career and be part of a company that values collaboration, growth, and success, APPLY NOW!
Frankie
