Customer Experience Consultant

We are seeking a Customer Experience Consultant to join our client's team based in Wetherill Park. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for customers.  You will be working an eight-hour shift between the hours of 11:00am –7:00pm (during daylight savings) and 10:00am – 6:00pm (outside daylight savings) from Monday - Friday.

If you have a strong background in customer service with excellent communication skills, we want to hear from you!

INCLUDED IN WHAT YOU'LL DO:

• Act as the first point of contact for customers through a variety of channels including phone, email, and live chat providing support and guidance
• Maintain excellent relationships with internal and external customers and stakeholders
• Confirm and manage customer bookings
• Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints

 WHAT YOU HAVE:

• Experience within a call centre environment desired but not essential
• A positive, can-do attitude with a strong focus on customer service
• Ability to work in a fast-paced, high-pressured work environment with rapidly changing priorities
• Typing speed of 60 wpm and 80% or more accuracy
• Experience with Salesforce, DOS systems or SAP is desirable

This is an awesome role for someone with a passion for delivering an exceptional customer experience, who enjoys working independently, in a team environment.

If you're ready to bring your customer service skills to a business that values your contribution and supports your growth APPLY NOW!

Frankie

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