- Great opportunities to grow in the business
- Hybrid with 3 days/week in office, Dublin 4 location
- €55K-€60K/Year + Generous Benefits Package
My client is undergoing a full business transformation, intenting to bring knowledge back in-house and focusing on upskilling and growing internal staff. They are looking for someone to drive the support agenda, act as a strong troubleshooter, and demonstrate initiative and leadership.
Your Responsibilities
- Act as a mentor for Junior members of the IT Support Team
- Work closely with outsourced partners and other IT functions
- Complete support tasks with minimal supervision and ensure all incidents are closed and documented efficiently
- Provide technical support on Office 365 and bespoke applications
- Create and maintain strong relationships with external partners
- Create solutions to solve business problems
- Continuously adopt a pro-active approach to ensuring the reliability and availability of applications
- Train out application upgrades to internal teams
- Maintain documentation on all new/upgraded applications and system processes
Your Qualifications and Experience
- Experience leading IT support function
- Experience leading implementation projects
- 4 -5 years’ experience in a IT Systems Analyst role or proven experience
- A strong track record of problem solving abilities.
- Office 365 / Entra administration
- Knowledge of Microsoft server environments
- Jira administration is an advantage
- Experience of writing procedural documentation for support/testing and training of applications
- Use own initiative to research and learn new technologies where required
- Be a team player but also capability to work on own initiative
- A degree in Computer Science or relevant valid certifications
Please APPLY directly or contact me for further information [email protected] / 016917002.
