Infrastructure, Cloud & DevOps Contract
- Sydney: +61 2 8346 6700
- Dublin: +353 1 697 2548
My client is a leading technology consultancy known for delivering enterprise Microsoft solutions across complex environments. As they continue to grow their Managed Services practice, they are seeking an experienced Dynamics 365 Support Engineer to support and optimise business-critical Customer Service, Contact Center and Power Platform environments.
Experience supporting Dynamics 365 Customer Service / Contact Center
Strong capability across Power Platform – Power Automate, Power Apps, integrations
L2/L3 support experience with strong troubleshooting and incident response skills
Understanding of case management, unified routing and D365 configuration
Clear communication with technical and non-technical stakeholders
Familiarity with ISM, Essential 8, NIST standards (desirable)
Australian Citizenship required; security clearance highly regarded
Deliver L2/L3 support across D365 and Power Platform environments
Optimise configurations, workflows and automations
Identify issues, trends and opportunities for platform improvement
Maintain and evolve Power Platform components and integrations
Work directly with clients in a proactive, high-touch managed services model
This is a great opportunity for a proactive support engineer who enjoys solving problems, improving systems, and delivering excellent client experiences. The role is also open to most Australian locations including Sydney, Melbourne, Brisbane.
For further questions or queries please contact me at [email protected] or 028 346 6703 or 0481 701 023
Infrastructure, Cloud & DevOps Contract
