Infrastructure Recruiter Permanent
- Sydney: +61 2 8346 6700
- Dublin: +353 1 697 2548
If you’re a Service Desk leader who enjoys fixing the way support actually works not just managing queues this could be a great role.
Our client is looking to appoint a Service Desk Team Leader who will lead a small, established ANZ Service Desk and help move the function from a reactive help-desk model to a more mature, customer-focused service operation.
This is not an Infrastructure Engineer role and it’s not a purely strategic Service Delivery Manager position either.
You’ll need to be comfortable doing both: leading the team, improving the service model, owning ITSM processes and tooling, and still being technically credible enough to step into more complex EUC escalations when required.
You’ll lead a team of four Service Desk professionals across Australia and New Zealand and take ownership of the day-to-day performance and continued development of the function.
The remit includes:
The broader technology environment is Microsoft-led, but this role is focused on EUC and service management rather than deep Azure engineering. You’ll need enough technical capability to investigate issues, gather relevant logs and troubleshoot intelligently before escalating into Infrastructure.
You should apply if you have all or most of the following:
Previous experience supporting geographically dispersed or multi-country teams would be highly regarded.
This role is unlikely to suit you if your experience is predominantly:
Equally, if your primary career goal is to move into Cloud or Infrastructure Engineering, this probably isn’t the right next step. The career stream here is strongly focused on IT Service Management, Service Delivery and Customer Experience.
You’ll report to the Head of Cloud & Cyber and work closely with Infrastructure, Cyber Security and IT Service Management.
The role is based in Macquarie Park, with a hybrid arrangement of 3 days onsite and 2 days working from home.
You’ll also work closely with the New Zealand Service Desk team and travel to Auckland approximately 3–4 times per year.
$130,000–$165,000 inclusive of super, depending on experience.
Candidates towards the top end will ideally bring deeper ITSM maturity, strong Service Desk transformation experience and/or direct HALO expertise.
Hybrid working with 3 days onsite / 2 from home, onsite parking, bonus potential, paid professional development, additional leave purchase options, paid charity leave, health discounts, employee savings through fleet discounts and tax-effective vehicle packaging and genuine opportunities to build your career within an established Australian business.
If you’re someone who enjoys improving the way IT support actually operates, better processes, better tooling, better customer experience and a stronger team — I’d love to hear from you.
When applying, please make sure your CV clearly demonstrates:
Service Desk leadership + ITSM platform ownership/configuration + service improvement + EUC technical capability.
That will be central to the shortlist.
Infrastructure Recruiter Permanent
