- Dublin 2 - office based role
- Global business
- €45k - €50k base + 5% bonus + 5% pension
A global organisation is seeking a ServiceNow Business Analyst to support and enhance its ServiceNow platform throughout the current implementation process. This is a key role within the IT team, focused on optimising ITSM processes, driving platform improvements, and delivering stakeholder value.
Key Responsibilities:
- Maintain and enhance the ServiceNow platform, including biannual upgrades and new workflow development.
- Analyse business needs, document requirements, and configure the platform accordingly.
- Deliver training and provide support to end-users and fulfilment teams.
- Collaborate with cross-functional teams to improve IT service delivery and reporting.
- Drive continuous improvement and ensure alignment with best practices.
Ideal Candidate:
- 2+ years' experience in a Business Analyst role with ServiceNow.
- Deep understanding of ServiceNow capabilities and ITSM processes (Incident, Problem, Change, Request, Configuration).
- Certified ServiceNow System Administrator (CSA).
- Strong grasp of ITIL principles (ITIL v3 or v4 certification a plus).
- Excellent analytical, communication, and stakeholder engagement skills.
- Experience with Agile/Scrum; familiarity with Lean or Six Sigma is beneficial.
What’s on Offer:
- Opportunity to work on a global platform with cutting-edge tools.
- Hybrid working model with flexible arrangements.
- Career development and ongoing training in ServiceNow technologies.
Apply now to take the next step in your ServiceNow career.
