12 Months Fixed Term Contract
  • €35-40k/Year
  • Dublin 2 location - Hybrid
  • Your Experience

    • 3rd level IT qualification

    • 2 years’ experience in similar role

    • Good knowledge of MS Windows 11 – installation, configuration, and…

    "> 12 Months Fixed Term Contract
  • €35-40k/Year
  • Dublin 2 location - Hybrid
  • Your Experience

    • 3rd level IT qualification

    • 2 years’ experience in similar role

    • Good knowledge of MS Windows 11 – installation, configuration, and…

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    IT Helpdesk Analyst Level 1

    • 12 Months Fixed Term Contract
    • €35-40k/Year
    • Dublin 2 location - Hybrid

    Your Experience

    • 3rd level IT qualification

    • 2 years’ experience in similar role

    • Good knowledge of MS Windows 11 – installation, configuration, and troubleshooting

    • Experience supporting standard office applications (including Microsoft suite)

    • Microsoft Azure/Identity and M365 administration

    • Familiarity with Microsoft Server and Active Directory (end user /group management)

    • Knowledge of file sharing (server or One Drive) and printing over network.

    • Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS.

    • Use of Microsoft Intune/Autopilot desirable

    • Basic experience with PC hardware (replacing hard drives, memory upgrades)

    Your Role & Competencies

    • Provide dedicated telephone, email, and desk-side support to all users.

    • Troubleshoot hardware, software, telephony, and network issues as they arise.

    • Record, prioritise, assign, and manage all service requests and incidents according to SLA’s.

    • Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate

    resolution as soon as possible.

    • Review daily health check and security reports, identify any problems and troubleshooting issues

    with partners.

    • Maintain up to date documentation on all services.

    • Regular participation in internal department meetings.

    • Strong interpersonal skills with ability to support and communicate with users at all levels.

    • Self-starter who uses own initiative, and able to work effectively as a member of a team.

    • Good written communication and verbal skills.

    • Sound troubleshooting and analytical skills.

    NO VISA sponsorhip available.

    Please APPLY directly or contact me on [email protected] / 01 6917002. 

    Sara  O'Toole does  Infrastructure & Cloud Recruiter

    Infrastructure & Cloud Recruiter

    Sara O'Toole

    Infrastructure & Cloud – Recruiter

    [email protected]
    +353 89 433 2865