Project Services Recruiter / Managing Director
- Sydney: +61 2 8346 6700
- Dublin: +353 1 697 2548
Are you passionate about building products that transform how people connect? As a Product Manager - Squad Leader (Director) for Agent Interactions, you’ll drive the vision and delivery of platforms that sit at the heart of modern contact center technologies. Your mission: to create seamless, scalable, and innovative solutions that empower associates and enhance customer experiences.
In this role, you’ll lead an agile squad, aligning strategy, resources, and execution to deliver measurable outcomes. You’ll translate strategic goals into action, prioritise customer needs, and ensure the products and services your team owns are stable, supported, and continuously improving. You’ll also foster a collaborative, learning-driven culture by role-modelling agile principles and coaching others to excel.
What you’ll do
What you’ll bring
Why join
You’ll be part of an agile organisation supporting mission-critical platforms that serve millions of customers and process tens of millions of interactions every year. This is a team that thrives on innovation, collaboration, and an obsession with improving both associate and customer experiences. If you’re driven to lead with impact and excited to shape the future of digital interactions, this role offers the platform to do it.
CLICK APPLY to be immediately considered!
Project Services Recruiter / Managing Director
