Infrastructure & Cloud Recruiter
- Sydney: +61 2 8346 6700
- Dublin: +353 1 697 2548
In this role, you’ll lead a small team of Helpdesk Technicians, ensuring smooth day-to-day IT operations across my client's two locations (an average of twice/week on-site support).
You’ll provide technical guidance, coordinate escalations, and support ongoing infrastructure projects. This is an exciting opportunity to combine technical expertise and leadership, working in an environment where your contribution is truly visible and valued.
This is an opportunity to join a Telco organisation with a friendly, collaborative culture where everyone knows each other, and no one feels like just a number. Being part of a smaller team means more exposure to diverse technologies, projects, and learning opportunities across different areas of IT.
Lead and supervise a team of two Helpdesk Technicians, ensuring high-quality IT support services.
Act as Incident Manager, overseeing incident resolution in line with ITIL best practices.
Provide hands-on technical support for hardware, software, and network issues.
Monitor the helpdesk ticketing system, ensuring SLAs are met and customer satisfaction remains high.
Manage escalations to internal development teams and external vendors.
Support change management processes to minimise business disruption.
Assist with infrastructure upgrades, projects, and continuous service improvements.
Maintain accurate documentation, including knowledge base articles and SOPs.
Produce helpdesk performance reports and identify areas for improvement.
Foster a customer-focused culture within the IT support function.
Strong background in IT support/helpdesk roles, with 2+ years in a senior or supervisory capacity - Azure, SQL, strong troubleshooting, network.
Broad technical experience across desktop, application, and network support.
Working knowledge of ITIL principles (Incident, Problem, and Change Management).
Proven leadership and coaching abilities.
Excellent communication, interpersonal, and stakeholder management skills.
Strong organisational and prioritisation skills in a fast-paced environment.
Experience collaborating with third-party vendors and managing escalations.
Hands-on experience with service desk/ticketing systems (preferred).
ITIL Foundation certification and experience with infrastructure projects (advantageous).
Please APPLY directly or contact me on [email protected] / 016917002 for further details.
Infrastructure & Cloud Recruiter
