Service Delivery Manager

  • Location: Hybrid in Dublin 2/4 
  • Managed Services - enterprise size customers
  • €65k - €70k base + health + pension

We’re working with a well-established managed services provider who are growing their Service Delivery team in Ireland. This is a newly created role, joining a small, high-performing team that genuinely enjoys working together and takes pride in delivering a top-class service to customers.

If you enjoy building strong client relationships, driving service quality, and being the trusted voice between customers and technical teams – this could be a great fit.

The Role

As a Service Delivery Manager, you’ll take ownership of a portfolio of customers, ensuring services are delivered to a high standard and continually improved over time.

You’ll act as the key point of contact for your clients, managing relationships at a senior level while working closely with internal teams to ensure everything runs smoothly.

A big part of the role will also involve onboarding new customers into managed services, making sure transitions are seamless and set up for long-term success.

What We’re Looking For

  • Experience in a Service Delivery / IT Service Management role
  • Background working in a managed services environment (MSP experience preferred)
  • Strong communication skills, with confidence engaging senior stakeholders
  • Ability to chair meetings and present to customers
  • Solid understanding of IT environments (networking, cloud, on-prem)
  • Experience with ITIL processes (certification is a plus) 
  • Strong attention to detail, particularly around reporting and governance 

The Team & Culture

You’ll be joining a close-knit team of four, led by a highly supportive manager who values collaboration, autonomy, and doing right by the customer.

The environment is professional but relaxed – personality matters here. They’re looking for someone who:

  • Takes ownership and genuinely cares about service quality
  • Is personable, approachable, and easy to work with
  • Has a good sense of humour and enjoys being part of a team

If you have experience in Managed Services, please click APPLY to be immediately considered!

Chris  Pelow's our  Project Services Recruiter / Managing Director

Project Services Recruiter / Managing Director

Chris Pelow

Project Services – Recruiter / Managing Director

[email protected]
+353 1 485 4964