Customer Communications Lead
About the Role
My client are looking for a customer communications lead to shape and deliver the full comms strategy for a large scale, highly regulated customer migration. This role leads the comms workstream end‑to‑end from strategy and governance through to hands‑on delivery across a complex, multi‑market program with fixed milestones and high customer impact.
You will shape the communications approach, manage complex approvals, and ensure all messaging is customer‑led, compliant, and aligned with business objectives.
Key Responsibilities
- Lead end-to-end customer communications strategy including design and execution
- Ensuring every customer gets a full Life cycle comms experience - Transfer and Post transfer comms packages,
- Desing and Execute customer segmentation and retention-focused communication strategies
- Ensure all communications are tested, approved and deployment-ready
- Work with senior stakeholders across the organisation to successfully deliver the communications Strategy
- Customer journey design and lifecycle communications throughout the transition
Required Experience
- Previous experience in a regulated customer communication project within financial services.
- Previous experience designing and executing communications strategy within Portfolio migration or M&A projects with significant customer impact.
- Demonstrated ability to be vey hands on with delivery of large scale comms in a highly regulated environment
- Senior stakeholder management with the ability influence and manage expectations.
- Previous experiences developing full lifecycle comms strategy for large scale migration work.
- Comfortable working in a fast‑paced and rapidly changing environment
