We are currently looking for a Senior Collections Specialist to join our client, a FinTech at the forefront of technology within the financial services and shaking up the lending space. Great culture and working environment and a fast expanding business with future career opportunities.
- Previous call centre experience essential
- Previous collections experience essential
- Articulate with excellent verbal and written communications skills
- Passionate with a resilient attitude
Day to Day Duties
Dealing with customers who are in arrears and assisting them with payment arrangements, issuing default and legal notices and liaising closely with our legal team.
Your day to day duties would include, but not be limited to:
- Manage and follow up on hardship applications and existing hardship Loans.
- Process default listings and liaise with CRBs
- Liaise and manage relationships with legal team.
- Liaise and manage relationships mercantile agencies.
- Generate reports (Weekly and Monthly)
- Take ownership of whole collections function.
- Ensure that collections are performed within the collections policies and guidelines.
- Opportunity to diversify role and perform other payments and settlements type functions across the business.
- Knowledge of the National Consumer Credit Protection Act and APP’s.
- Good level of Collections Legal knowledge preferred.
- Strong dispute handling and resolution skills.
- Strong written and communication skills.
- Strong team player.
- Good all-round IT skills.
- Knowledge of the hardship guidelines and requirements.
- Knowledge of the statement of claim and default judgement process.
- Knowledge of Comprehensive Credit Report (ideal not required).
What’s in it for you?
- The ability to work for one of the most exciting Fintech businesses in Sydney!
- A great friendly and collaborative environment
- Table Tennis, Arcade Machines and regular tournaments to challenge your colleagues!
- A fast expanding business, great future opportunities to work towards and support in getting there.
- Be part of something different!