Are you a great communicator looking to forge a career in fintech? Able to wear different hats and speak confidently with both consumers and small businesses? Would you like to become the customer advocate of one of the most exciting Start-up businesses in Fintech at the moment, with an amazing culture, and exciting future ahead of it?
With a huge amount of growth planned over the next few years this position would be ideal for a true customer service professional and consultant who is looking not just for a job, but a career in a business at the forefront of Technology looking to change the finance space!
Day to Day Duties
As a start-up business your responsibilities could be broad and may change over time, however, your main duties would be as follows:
• Answer a range of inbound calls both on behalf of sales and service, from fresh enquiries to existing relationships to Mortgage/Financial brokers and leaving each customer with an amazing experience!
• Call customers on behalf of sales and service to provide advice and support
• Answer enquiries through the ‘webchat’ function on the website in real time
• Support applicants through the application process providing support and giving them a happy journey.
• Manage the enquiries inbox ensuring a fast response at all times
• Previous experience working in a customer facing/telephone based role
• A proven track record within customer service
• A solid communicator who is able to speak appropriately with people of all levels
• Experience working within a call centre previously would be advantageous
• IT Savvy, ability to pick up new programmes and processes quickly and accurately
What’s in it for you?
This is not your typical call centre, it's not a large sales floor or a ‘clock in, clock out’ environment, this is an opportunity to build a career with a business doing something truly exciting!
• A performance-based bonus scheme
• Convenient location near Circular Quay
• The ability to work for one of the most exciting Fintech businesses in Australia, with huge ambitions and a driven and dynamic leadership team
• World-class culture, with the ability to have a real impact on the company as it grows
• Amazing, Design inspired office space with an open feel and funky setup
• Enjoy Table Tennis, Arcade Machines and regular tournaments to challenge your colleagues!
• Monthly massages to keep you relaxed and feeling your best
• A fast-expanding business, great future opportunities to work towards and support in getting there