Relationship Manager

Primary purpose of the role
Manage the high level delivery relationships and partnerships with regulatory agencies and other key service delivery partners ensuring their optimal engagement and contribution; assist with transition of services associated with these relationships; embed formal arrangements with other agencies, ensuring compliance with best practice standards, relevant public sector policies and statutory requirements.
Key accountabilities
  • Manage relevant relationships and partnerships with other agencies to facilitate the exchange of intelligence, information sharing and knowledge capacity building.
  • Adhere to appropriate governance frameworks with key service delivery partners to provide assurance that regulatory obligations are maintained through all delivery channels; ensuring compliance with relevant policy and best practice standards.
  • Monitor relevant partnership agreements to ensure services delivered or provided represent value for money.
  • Assist with the transition of services to other agencies or delivery partners and ensure effective MOU/SLA are developed and in place, staff transition, ongoing operations and services are managed and performance reported and discussed; 
  • Ensure resolution of significant or controversial issues, working across the operational branches of the Division and other Divisions as required.
  • Providing timely, high quality advice to the Directors, Executive Director, CE and/or the Minister on relevant issues.
  • Represent the department at meetings and working groups to advise on regulatory services position and issues.
Key challenges
  • Providing advice on contentious issues often within tight response times and managing issues through to a decision liaising with stakeholders before and after that decision is made.
  • Working on several projects at once and exercise flexibility in coordinating simultaneous projects and issues with changing parameters.
Essential requirements
  • Appropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience.
  • Thorough knowledge and understanding of the statutory and regulatory framework that underpins quality regulatory services.
  • Government experience is vital in this role.
Jess  Willcocks does  Public Sector Specialist Categories

Jess does...

Public Sector Specialist Categories
02 8346 6707