Level 1 Helpdesk Analyst

  • Large European organisation
  • Dublin City based -  Hybrid model (Every 2nd week remote)
  • €140-160 per day

Responsibilities:

  • Provide dedicated telephone, email, and desk-side support to all users.
  • Troubleshooting hardware, software, telephony, and networking issues.
  • Record, prioritise, assign, and manage all service requests and incidents according to SLA’s.
  • Liase with Level 2 support, 3rd parties, and other business units to facilitate resolution as quickly as possible.

Skills and Experience:

  • Third level qualification in IT related discipline.
  • Minimum 2 years’ experiences in a Service Desk or similar role.
  • Strong interpersonal skills with ability to support and communicate with users on all levels.
  • Self-starter who uses own initiative, and able to work effectively as a member of a team.
  • Good communication skills (spoken and written).
  • Sound troubleshooting and analytical skills.
  • Microsoft and/or ITIL qualifications an advantage.

Products and Technologies:

  • Strong knowledge of MS Windows 10 – installation, configuration, troubleshooting.
  • Good administrative knowledge of Windows Server environments – 2012, 2016, and 2019, including system managements task including backup software.
  • Experience with Office Suite (2016) and Office 365.
  • Microsoft Active Directory and Exchange administration skills an advantage.
  • Network technologies (WAN/LAN) and networking concepts (TCP/IP, DHCP, DNS, etc.)
  • SCCM knowledge desirable

Email me at [email protected] or call me on 01-4854968 for more details on this role.