Level 2 IT Engineer

  • Remote
  • Full-time position
  • €40,000 - €45,000 per year


Currently on the lookout for a Level 2 IT Support Engineer for a new client who has recently been awarded a Gold partnership with Microsoft.


  • To provide 2nd line technical support; answering support queries via phone, email, and chat services.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Knowledge retention – actively participate in documentation of technical procedures.
  • Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.
  • Training: Be willing to participate in on-the-job and commercial training designed to enhance skills and support capabilities.


  • 2/3+ years experience in IT Support
  • Strong troubleshooting skills
  • Office 365, Exchange, Active Directory, Backup, Infrastructure
  • Microsoft OS Windows 7,8,10 & Server 2008/2012/2016
  • Azure Experience
  • Virtualisation support experience, VMware, HyperV, etc
  • TCP/IP networking, Switches, Routers & Wireless Networking exposure

Education & Qualifications:

  • Minimum 2 years working in a structured helpdesk environment.
  • 3rd Level Diploma/Degree would be beneficial.
  • Proven track record of learning with industry-led certifications (at least one of the following is a requirement – any of the following CCNA, CompTIA + or MCITP, MCSA.
  • Any other relevant service or project-driven qualifications.

Click APPLY below are contact me [email protected] OR call me on 014854968.

Karl  Moore does  Systems & Virtualisation Dublin

Systems & Virtualisation Dublin

[email protected]
+353 1 485 4968