Business Analyst

Great opportunity open for a business-focused Functional Business Analyst to join a large NSW Government Agency.

  • Contract: 8 Months (potential extension)
  • Daily Rate: Up to $736 plus super
  • Location: WFH & CBD Office (ad hoc post lockdown)
  • Start Date ASAP
  • NSW Government

The Project/Role Overview:

  • Customer Experience and Improvement Project
  • Working on a large customer service improvement piece of work.
  • Seeking a strong functional BA who is very business and customer focused, who has previously worked on customer experience improvement projects. (Essential)
  • Ideal candidate would come from a previous customer experience or improvement project for a big retail, transport, logistics or FMCG etc.
  • The project is focused on standardizing how their front line staff provide customer service and change their ethos and mindset.
  • There was a BA previously in the role who has done a lot of groundwork in terms of the data collection etc.
  • The role involves a lot of stakeholder interviews, presenting workshops and feeding data back to stakeholders in visual format - so getting the data, analysing it and presenting it back in infographics and visual data / data packs etc. (Experience in this area is essential).
  • Will need to do journey and process mapping of current and future state.
  • Someone who has six sigma or root cause analysis training would be helpful.
  • No specific tech requirements as it is customer-centric however they use Miro, Visio, MS suite and Power BI.

If this role is of interest to you and you have experience in customer experience/improvement projects; please apply via the link with your updated resume in a Word document to Claire Sheerin at The Recruitment Company.

Claire  Sheerin does  Public Sector  IT Categories

Public Sector IT Categories

[email protected]
02 8346 6702