L3 IT Engineer 24/7

  • Full-time position
  • €55,000/Year + 25% shift allowance + benefits + training incentives
  • Full remote option, Ireland & UK

I am seeking a Level 3 IT Engineer for a permanent role supporting an established client list in Dublin city. In this exciting and challenging role, you will join a high-performing senior team using a range of technologies including VMware, Citrix, Storage, and Backup / DR solutions, Office 365 and Azure, and should be open to covering a 24/7 shift rota.

This position includes a 24 x 7 Shift Rota but there is flexibility to work from home and excellent bonuses available.

The role

  • Communication with customers, staff, and all relevant parties
  • Responding to support calls
  • Installing, configuring, and troubleshooting IT-related software and hardware.
  • Provide extended onsite support, as and when required.
  • Inform the Client help desk to raise awareness and ensure a service ticket is opened.
  • Assume full ownership and responsibility of all allocated support tickets
  • Ensure strict adherence to SLA when dealing with customer tickets/calls
  • Perform routine day to day system security checks and backups and produce status reports
  • Work with other technical staff to ensure connectivity and compatibility between systems
  • Work with vendors/partners to resolve complex network problems
  • Document relevant technical information on the existing internal SharePoint portal / CRM package.

Experience

  • 3+ years experience in a similar role (L3 Engineer, Systems Administrator)
  • Windows Server (Active Directory, MS Exchange)
  • VMware/ Citrix
  • Backup (Commvault an advantage)
  • HP Storage
  • Professional certifications an advantage

Benefits

  • 25% shift allowance
  • Pension
  • Educational Assistance (cash bonus up to €1000 for exams passed)
  • Health Insurance / childcare contributions
  • Work from home option

To find out more, contact me at [email protected] or call me on 014854968

Sara  O'Toole does  Resourcer

Resourcer

Sara O'Toole

Resourcer

[email protected]
+353 89 433 2865