Role
Working on one of our customer sites, this is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence, and self-motivation.
Responsibilities
- Effectively interact with and coach other members of the team to provide solutions to complex technical issues.
- Deliver services in line with Incident, Problem and Change Management processes.
- Manage issues or outages to resolution, identify key points of contact, and manage communications within the delivery and customer teams.
- Update Incident, Request, Problem and Change tickets in the ticketing system.
- Maintain relevant Asset and Configuration Item records in the system.
- Analyse, plan and deliver infrastructure changes.
- Proactively manage tasks such as patching, monitoring, etc.
- Maintain configuration and process documentation.
- This role requires a highly skilled and experienced technical support engineer.
- Management of Server hardware environment
- Recovery manager / Veeam / MS Exchange / Office 365 experience
- Management of LAN/WAN/COMMS Infrastructure
- Microsoft Dynamics experience
- VPN Support
- Responsibility for ongoing support, monitoring and management of:
- Microsoft patch management
- Virtual cluster based on VMware and Hyper V
- Windows Server 2008, 2012, 2016, 2019, 2022
- IIS on Windows Server 2012, 2016, 2019
- Server hardware
- Variety of customer projects utilising all above technologies as well as:
- Active Directory 2016, 2019
- VMWare vSphere 6.x Enterprise / Enterprise Plus
- System Center 2016
- Exchange 2010
- Microsoft 365 (Exchange, AD, SharePoint, Intune, ATP)
Skills
- Virtualization (Hyper v and VMware)
- Exchange 2010+
- Microsoft 365 (Exchange, AD, SharePoint, Intune, ATP)
- Citrix 7. x
- System Centre 2016
- Windows Server 2008, 2012, 2016, 2019, 2023
- Scripting and automation knowledge (VBScript, PowerShell)
To APPLY then please reach out to me at karlm@therecruitmentcompany.com or call me on 014854968
