Customer Experience & Telesales Manager

This well established, leading, beverage manufacturer is embarking on a new chapter of growth across Australia and New Zealand   With an inspiring growth trajectory ahead, this is an awesome and exciting time to join this company and be a part of an epic transformation.

ABOUT THE ROLE:

The Customer Experience & Telesales Manager is accountable for managing the inbound and outbound contact centre functions.  You will manage the daily operations and customer service propositions which align to the business and channel strategies, achieving customer satisfaction.
Responsibilities include driving customer experience, driving team performance, operations management, coaching/training initiatives, continuous improvement & business initiatives implementation and reporting meaningful insights back to the business on performance.

INCLUDED IN WHAT YOU NEED:

  • Demonstrated experienced in a similar contact centre/telesales leadership role (5+ Years)
  • Demonstrated experience in a role focused on customer centricity and optimisation.
  • Ability to provide meaningful insights back to the business on performance through the use of analytics/reporting
  • FMCG Industry Experience (Highly Desirable)
  • Strong leadership skills with the ability to drive a high performing team
  • The ability to adapt and be flexible in approach 
  • Exceptional relationship building and stakeholder management skills, with the ability to influence through the use of insights at all levels
  • Intellectual curiosity, complimented with the courage to challenge and question for a better outcome
  • Self-motivation with a friendly, positive and adaptable personality
  • A high level of commercial acumen

WHAT YOU GET:

  • A role you can make your own
  • Autonomy
  • Excellent career growth
  • Excellent team and company culture
  • Hybrid working

If this is the role for you APPLY NOW!

Frankie

The Details

Posted 26 days ago
Reference:
593448_1
Location:
,
Salary:
$120K + Super
Classification:

Frankie Gaffney's our Account Manager

Account Manager

Frankie Gaffney

Account Manager

[email protected]
02 8346 6704