Technical Support Advisor

  • City Center based (Dublin 2)
  • €40k - €45k base + 13% bonus + health + 8% pension + more!
  • Award winning culture, great team and environment

Our client is a leading insurance firm in the heart of Dublin 2 that has been around for decades. They've got an unrivalled culture and environment, one that promotes learning & development as well as progression within the business. 

They have a vacancy within their small infrastructure team for a Technical Support Engineer. In this position, you would be tasked with supporting users in the office as well as remotely.  They are seeking someone with a couple of years broad IT experience doing L1 and L2 Support, you will also get to work with the seniors on L3 tasks too.

Experience Required:

  • 3+ years’ experience in a Tech Support/Desktop Support type role
  • Providing a solid understanding both technically and functionally of Microsoft Active Directory, DNS,
  • DHCP, Exchange 2016/Online, Group Policy and Office 365.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Able to work independently and efficiently to meet deadlines.
  • Experience troubleshooting and diagnosing issues with Windows 8/10+, Microsoft 365 technologies such as Exchange, Office 2016+, Teams, OneDrive, SharePoint.
  • Experience with Backup Technologies, Citrix / Terminal services, Enterprise Anti-virus.
  • Microsoft WSUS, SCCM, GFI LanGuard or similar product experience.
  • Knowledge of SharePoint an advantage.
  • Creating and maintaining documentation.
  • Connectivity troubleshooting for desktops, servers, and basic network issues.
  • Highlight user training requirements identified during the process of supporting computer users.
  • Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
  • Analytical and decisive, with the ability to prioritise and communicate key objectives to achieve organisational goals.
  • Experience in Financial Services/Insurance Industry would be advantageous.
  • Strong written and verbal communication skills.
  • Exceptional troubleshooting and problem analysis skills.

Duties include:

  • Provide first-level and second-level support to computer systems users to the standards and levels required by the Business and IT management.
  • Manage busy helpdesk with energy - prioritising tickets, managing competing priorities and following through to ensure problems are fully resolved.
  • Log all required support call information and solutions to the IT Helpdesk system and resolve calls in a timely, efficient, courteous and professional manner while meeting or exceeding the performance metrics required of the IT support service.
  • Take ownership of user problems and be pro-active when dealing with issues. Use root-cause analysis to drive longer term efficiencies.
  • Log and manage calls to external support organisations as required.
  • Events log monitoring, patch management system monitoring.
  • Patching & upgrade of operating systems, software & applications.
  • Security maintenance: Anti-virus & MDM roll-out, troubleshooting & maintenance.
  • Undertake and participate in business and IT projects as required.
  • Highlight user training requirements identified during the process of supporting computer users.
  • Maintenance of company voicemail and telephony systems.
  • Plan, test and partner in the roll-out of upgrades/new applications, hardware, operating systems and infrastructure equipment.
  • Provide guidance and technical expertise for users related to system or software and provide ad-hoc user training and instruction on applications, software and hardware
  • Support occasional maintenance and help with installs of network and server infrastructure equipment and implement necessary changes when required
  • End to end IT support including setting up of meeting rooms with audio and visual requirements
  • Work on multiple initiatives simultaneously
  • Build and maintain excellent working relationships with business

Please click APPLY to be immediately considered! At this stage the company is only considering Stamp 4 or Ireland/EU passport for this role. 

Chris  Pelow's our  Managing Director

Managing Director

Chris Pelow

Managing Director

[email protected]
+353 87 624 3035