L1 Application Support Analyst

  • Hybrid Working Model
  • On-site Parking
  • €35K-€40K/Year + Bonus + Benefits + Professional Training

This role will suit someone keen to gain experience in large scale IT projects as well as BAU and willing to develop a career toward delivering and supporting Group enterprise applications. You will gain exposure to business analysis, troubleshooting, UAT & QA testing, change management and utilisation of our client's application and BI toolsets.  It is important that you are a self-motivated professional and are able to deliver quality work in a fast-paced environment.
As a First level application support analyst, you will be responsible for providing technical support for enterprise-level application systems, therefor a solid technical background with excellent troubleshooting abilities is highly desirable.

Your Experience & Qualification

  • Familiarity with modern IT environments, applications, and infrastructure.
  • Recent graduate with a relevant IT qualification
  • Proficient in Microsoft Office applications and possess strong PC user skills.
  • Experience of Microsoft services such as Microsoft SharePoint, OneDrive, Power BI, Power Platform or Office365 would be an advantage.

Your Responsibilities:

  • Co-ordinate incoming requests and incidents from the business via the team's ticketing system.
  • Troubleshooting, analysing, identifying the root cause of user/application issues raised.
  • Resolve issue where possible, escalating where appropriate.
  • Manage and assign permissions and access for a range of software.
  • Develop a deep understanding of Application & ERP functionality and configuration.
  • Maintain comprehensive documentation supporting processes, systems, and solutions.

Please feel free to APPLY directly or contact me on 016917002/[email protected]. Interviews happening later next week!

Sara  O'Toole does  Systems, Support & Virtualisation Permanent

Systems, Support & Virtualisation Permanent

Sara O'Toole

Systems, Support & Virtualisation – Permanent

[email protected]
+353 89 433 2865