Technical Support L2

  • €45,000/Year + Excellent Benefits Package & Bonus
  • Hybrid Working Model
  • Dublin 2 Location

Employing around 900 people across its multiple offices, our client is  a renowned law firm where you will get the opportunity to engage in a range of learning and development initiatives which are specifically tailored to your level. 

As a L2 Technical Support, you will be working closely with other members of the EUC team in various elements of application support. This will involve engaging with other members of IT and business stakeholders to ensure all elements of the End User Experience are maintained to the current high standards, as well as collaborating with the IT Operations team on projects. 

Your Responsibilities:

  • SCCM deployments and maintenance
  • New application research and testing
  • Active Directory maintenance
  • Group Policy management and creation
  • Small project delivery, management of scope and business expectations
  • Management of and ability to prioritise any 3rd Level escalations from the IT Service Desk
  • Understand the cloud platform and implement new projects and technologies
  • Assist in the management and troubleshooting of our client's Azure instance
  • Maintain high levels of security awareness for all of the End User applications
  • Maintain the End User desktop experience (Windows Updates, AV components, Application)
  • Work with Information Security to handle requests effectively and to a high standard

Your Experience & Education:

  • Hold a relevant IT qualification or plan to obtain one in the coming months
  • Experience in small IT Project Management and a track record of delivering within deadlines
  • SCCM Knowledge (Deployments and Troubleshooting)
  • Azure / Intune Knowledge
  • Cloud concepts and models understanding
  • Active Directory & Group Policy Management
  • Excellent attention to detail and analytical skills
  • Ability to work independently or as part of a team
  • Ability to communicate effectively with all levels within the firm
  • Ability to work under pressure to meet tight deadlines
  • Ability to troubleshoot and problem solve issues effectively

Please APPLY now to be considered immediately or feel free to reach out to me for further information - 016917002 / [email protected].

Sara  O'Toole does  Systems, Support & Virtualisation Permanent

Systems, Support & Virtualisation Permanent

Sara O'Toole

Systems, Support & Virtualisation – Permanent

[email protected]
+353 89 433 2865