IT Service Analyst L1

  • €35K - €38K/Year + Bonus + Benefits
  • CORK Location
  • Mon - Fri ON-SITE 

Your Responsibilities:

  • Provide first-line technical support to staff, addressing IT-related issues via phone, email, and in-person.
  • Diagnose and resolve hardware and software problems, including laptops, desktops, printers, and mobile devices.
  • Assist with the setup, configuration, and troubleshooting of various applications, including Microsoft Office Suite, document management systems, and legal-specific software.
  • Log and manage incidents using the firm's ticketing system, ensuring timely resolution and accurate documentation.
  • Escalate complex issues to Level Two support or other relevant teams as necessary.
  • Monitor and follow up on outstanding tickets to ensure SLAs are met.
  • Provide support and guidance to users on IT-related queries and best practices.
  • Conduct IT inductions for new hires, including setting up user accounts, email, and necessary applications.
  • Create and maintain user guides and documentation for common IT procedures and issues.
  • Work collaboratively with the IT team to support larger projects and initiatives.
  • Communicate effectively with users at all levels, providing clear and concise information and instructions.
  • Maintain a high level of customer service and professionalism at all times.

Your Education & Qualifications:

  • A degree in Information Technology, Computer Science, or a related field is preferred.
  • Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
  • Proficiency in Windows and Mac OS environments.
  • Familiarity with Microsoft Office Suite and Office 365.
  • Basic understanding of network principles, including TCP/IP, DNS, and VPN.
  • Experience with remote support tools and ticketing systems.
  • Ability to work independently and as part of a team.
  • High level of attention to detail and organizational skills.
  • Previous experience in an IT support role, preferably within a professional services environment.
  • Experience in a law firm or legal environment is a plus.

Please APPLY directly or feel free to contact me on 01791 7002 / [email protected] for further details.

Sara  O'Toole does  Systems, Support & Virtualisation Permanent

Systems, Support & Virtualisation Permanent

Sara O'Toole

Systems, Support & Virtualisation – Permanent

[email protected]
+353 89 433 2865