Infrastructure Permanent
- Sydney: +61 2 8346 6700
- Dublin: +353 1 697 2548
Join a dynamic, fast-paced financial services organisation as we continue to build world-class IT operations. If you're passionate about service management, love solving problems with data, and want to make a tangible impact, this is the role for you.
We’re on the lookout for a proactive and analytical IT Operations Analyst to support and enhance our IT service management (ITSM) function. Reporting to the IT Operations Manager, you’ll play a key role in managing and improving service delivery across incident, problem, change, and knowledge management processes.
As part of a collaborative and agile tech environment, you’ll help drive insights and governance by working directly with our AI-enabled ITSM platform. This is an excellent opportunity for someone with a background in service operations or IT support who’s ready to step into a role with broader ownership and visibility across the business.
Supporting day-to-day IT operations across incident, problem, change, and request management.
Extracting, analysing, and visualising service management data to improve reporting, governance, and user experience.
Building dashboards and reports using Power BI, Excel, and SQL.
Coordinating meetings, capturing actions, and working cross-functionally to support ITSM processes.
Helping to uplift service documentation standards and improve our data-driven decision-making.
Experience working with ITSM tools such as ServiceNow, Remedy, or similar platforms.
Strong analytical skills and confidence working with raw data sets and reporting platforms.
Familiarity with ITIL practices (certification in ITIL v3 or v4 highly regarded).
A natural problem-solver who enjoys working with stakeholders to improve service outcomes.
Background in IT operations, service desk, or technical coordination roles is advantageous.
We value curiosity, collaboration, and continuous improvement. You’ll be part of a team that’s modernising our service platforms and influencing how technology supports the business. We offer flexible work options, a vibrant culture, and the chance to truly shape how IT operations are delivered.
Ready to make a difference with data and service excellence? Apply now and bring your skills to a place that values innovation and people.
Infrastructure Permanent
