We’re looking for two experienced Infrastructure Monitoring / Level 1 Support contractors to join our payments client's Melbourne-based operations team. You’ll play a key role in monitoring critical POS transaction traffic and core infrastruct…

"> We’re looking for two experienced Infrastructure Monitoring / Level 1 Support contractors to join our payments client's Melbourne-based operations team. You’ll play a key role in monitoring critical POS transaction traffic and core infrastruct…

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Infrastructure Monitoring – Level 1 Support

We’re looking for two experienced Infrastructure Monitoring / Level 1 Support contractors to join our payments client's Melbourne-based operations team. You’ll play a key role in monitoring critical POS transaction traffic and core infrastructure systems, ensuring smooth and uninterrupted service across their environment.

This role sits within a global support model, working closely with offshore teams to maintain availability and performance of key business systems.

Key responsibilities of the role:

  • Monitor servers, networks, and application systems, ensuring service uptime and prompt issue response.

  • Manage alerts, logs, and dashboards to detect and resolve incidents at Level 1.

  • Escalate issues to Level 2/3 or offshore support teams where required.

  • Conduct system health checks and maintain monitoring tools.

  • Record incidents, actions, and resolutions clearly within ticketing systems.

  • Support continuous improvement of monitoring processes and workflows.

Key experience required:

  • 2–4 years’ experience in infrastructure monitoring, NOC operations, or Level 1 support.
  • Strong understanding of network, server, and application monitoring concepts. Datacentre experience would be highly advantageous. 
  • Experience using monitoring tools such as Splunk, SolarWinds, Nagios, Zabbix, or Prometheus.
  • Familiarity with POS systems or transactional environments.
  • Financial services or payments environments would be highly beneficial.
  • Excellent communication, documentation, and escalation discipline.
  • Must be based in Melbourne and have the ability to go into office when required.

If the above all sounds like you then please do APPLY to be immediately considered for this opportunity.

Should you have any questions please direct them to my email: [email protected]

Or you can contact me on 028 346 6703 and 0481701023.

The Details

Posted 4 hours ago
Reference:
264257
Location:
Melbourne, Victoria
Salary:

Classification:
Information & Communication Technology
Help Desk & IT Support
Adam Eshet does Infrastructure, Cloud & DevOps Contract

Infrastructure, Cloud & DevOps Contract

Adam Eshet

Infrastructure, Cloud & DevOps – Contract

 [email protected]
02 8346 6703