Technical Support Lead

Technical Support Lead (AWS)

Sydney | Hybrid | Up to $185k + Super + Bonus

This is a hands-on leadership role responsible for the operational reliability of a large-scale AWS-based platform, combining deep technical troubleshooting, team leadership, and stakeholder engagement.

The Role

  • Lead and mentor a team of support engineers
  • Own the day-to-day health of a complex cloud platform
  • Investigate and resolve production incidents
  • Support API integrations and partner onboarding
  • Analyse trends to prevent recurring issues
  • Work closely with engineering and product teams
  • The role oversees technical support, integrations, analytics, and platform operations.

Tech Environment

AWS (CloudWatch, S3, DynamoDB), REST APIs, SQL, monitoring tools, scripting (Bash/Python), Jira & Confluence.

What We’re Looking For

  • Experience supporting cloud platforms (AWS)
  • Strong troubleshooting, API, and SQL skills
  • Leadership experience or readiness to step up
  • FinTech/banking/regulatory experience highly regarded

Why Apply?

  • Mission-critical platform used at national scale
  • Strong variety of day to day responsibilities
  • Leadership + hands-on technical role
  • Modern AWS environment
  • Strong salary and hybrid flexibility

The Details

Posted 5 days ago
Reference:
288154
Location:
Sydney CBD, New South Wales
Salary:
Up to 185k base + bonus + super
Classification:
Information & Communication Technology
Help Desk & IT Support
Liam Cox does Software Development Permanent

Software Development Permanent

Liam Cox

Software Development – Permanent

 [email protected]
02 8346 6705