Infrastructure Permanent
- Sydney: +61 2 8346 6700
- Dublin: +353 1 697 2548
We are recruiting a Desktop Support Analyst for a leading Australian professional services organisation based in Sydney CBD.
This is a hands-on, user-facing Level 2 support role within a high-performing corporate environment. It will suit someone who genuinely enjoys desktop support, solving problems, working directly with users and delivering a high standard of service.
To be considered for this role, you must:
Please do not apply if you are currently based interstate, require relocation, hold temporary working rights, require sponsorship, are seeking hybrid/remote work, or require a salary materially above this range.
Working within an established national IT Services function, you will provide Level 2 desktop and end-user support to a professional corporate workforce.
Your responsibilities will include:
The environment also uses contemporary AI and digital tools, giving the team exposure to an evolving modern workplace technology environment.
Technical capability is important, but success in this environment also requires strong emotional intelligence, adaptability and customer service.
You will ideally have:
Exposure to AV, meeting-room technology, ServiceNow, ITIL, networking or professional services environments would be beneficial but is not essential where you demonstrate strong technical aptitude.
Previous experience within a law firm, consulting organisation, financial services business, insurance company or similarly high-touch corporate environment would be highly regarded.
You will join an established IT Services function supporting a large professional workforce.
The broader support environment includes:
Typical Desktop Support issues include laptops, headsets, monitors, connectivity, desk technology, application support and general end-user troubleshooting.
The Windows 11 migration and major monitor refresh have already been completed, so the role is primarily focused on high-quality BAU support rather than a major transformation project.
This organisation offers genuine longer-term career development for people who first establish themselves within the Desktop Support team.
This role has very clear parameters.
You should apply if you are:
If you are primarily looking for remote/hybrid work, sponsorship, relocation assistance, a significantly higher salary, or an immediate move into cloud, infrastructure or cyber, this role is unlikely to be the right fit.
For someone who genuinely enjoys Desktop Support and wants to build their career within a sophisticated professional services technology environment, this is an excellent long-term opportunity.
Infrastructure Permanent
